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Tax Credits Manual
Publisher:
Copyright: 2018 Crown
Tax Credits Manual
How HM Revenue & Customs handles Child Tax Credit and Working Tax Credit cases
Contents
- Close sectionTCM0010000: Appeals
- Close sectionTCM0012000: Appeals
- Close sectionTCM0014000: Appeals stages
- TCM0014020: Appeals - Mandatory Reconsideration - initial action
- TCM0014030: Appeals - Mandatory Reconsideration process
- TCM0014040: Appeals stage 1 - initial appeal action
- TCM0014160: Appeals stage 3 - settlement by agreement
- TCM0014200: Appeals stage 4 - preparing the response
- TCM0014220: Appeals stage 4 - preparing the response - late appeals (AG)
- TCM0014240: Appeals stage 4 - preparing the response - supplementary response required
- TCM0014280: Appeals stage 5 - other procedures prior to Tribunal decision (AG)
- TCM0014320: Appeals stage 6 - action on receipt of Tribunal decision (AG)
- TCM0014360: Appeals stage 7 - consideration of appeal to Upper Tribunal (AG)
- Close sectionTCM0020000: Backdating
- Close sectionTCM0022000: Backdating
- TCM0022040: Amend effective date - backdating
- TCM0022060: Amend effective date - forward dating
- TCM0022100: Backdating - initial action
- TCM0022120: Backdating the start date of a claim - award issued
- TCM0022150: Backdating the start date of a claim -partially captured or awaiting award
- TCM0022160: Disability - backdating eligibility (Info)
- TCM0022180: Disability - backdating requests (Info)
- TCM0022200: Disability - backdating following award of qualifying disability benefit
- TCM0022240: Earlier claim - establishing evidence
- TCM0022320: Manual calculation - backdating
- TCM0022340: Refugees - backdating (Info)
- Close sectionTCM0022000: Backdating
- Close sectionTCM0030000: Changes
- Close sectionTCM0032000: Changes - children (A-E)
- TCM0032040: Change of circumstances - notifying CBO
- TCM0032060: Change of circumstances - receipt from CBO (Info)
- TCM0032080: Change of circumstances - receipt from CBO (AG)
- TCM0032100: Child or qualifying young person - adding or re-including
- TCM0032140: Child or young person - ending responsibility
- TCM0032160: Childcare changes
- TCM0032180: Children and qualifying young persons (Info)
- TCM0032220: Date of birth - correction
- TCM0032260: Date of birth - incorrect and makes child 21 or older
- TCM0032280: Duplicate child or young person / Child or young person incorrectly on claim or award
- Close sectionTCM0034000: Changes - children (F-Z)
- TCM0034040: Full-time non-advanced education or approved training - continuing
- TCM0034080: Full-time non-advanced education or approved training - leaving
- TCM0034120: Full-time non-advanced education or approved training - left and registered with qualifying body
- TCM0034160: Full-time non-advanced education or approved training - returning
- TCM0034240: Name change - child
- TCM0034260: Nursery Education Grant (Info)
- TCM0034280: Signals history (child signals only) - correcting effective date (Info)
- TCM0034300: Signals history (child signals only) - correcting effective date (AG)
- TCM0034320: Signals history (child signals only) - correcting start and end dates (Info)
- TCM0034340: Signals history (child signals only) - correcting start and end dates (AG)
- Close sectionTCM0036000: Changes - customer
- TCM0036020: Address - change (Info)
- TCM0036040: Address - change (AG)
- TCM0036085: Customer or partner is serving a prison sentence or on remand
- TCM0036090: Customer is serving a prison sentence, has children and tax credits is in payment
- TCM0036092: Customer is serving a prison sentence, no children and tax credits is in payment
- TCM0036095: Customer in receipt of Carer's Allowance
- TCM0036100: Family break-up (Info)
- TCM0036140: Gender - notification received of acquired gender (Info)
- TCM0036150: Insufficient information provided by customer
- TCM0036160: Name change - customer (Info)
- TCM0036180: Name change - customer (AG)
- TCM0036200: Name - customer name/title too long or spelling mistake (Info)
- TCM0036220: Name - customer name/title too long or spelling mistake (AG)
- Close sectionTCM0038000: Changes - death (child)
- TCM0038100: Death of a child - new claims (Info)
- TCM0038120: Death of a child - new claims (AG)
- TCM0038160: Death of a child - Priority 1 team only
- TCM0038180: Death of a child - identified in the national media - Priority 1 team only
- TCM0038200: Death of a child - referrals to Priority 1 team
- TCM0038220: Death of a child - reporting to TCO
- Close sectionTCM0040000: Changes - death (customer)
- Close sectionTCM0042000: Changes - miscellaneous (A-F)
- TCM0042020: Age-related WTC eligibility (Info)
- TCM0042040: Amend Finish screen - correct completion (Info)
- TCM0042060: Capture correction (Info)
- TCM0042080: Capture correction (AG)
- TCM0042100: Change results in an underpayment (in-year) (Info)
- TCM0042120: Change results in no eligibility (Info)
- TCM0042140: Changes - general (Info)
- TCM0042160: Deleting details (Info)
- TCM0042180: Deleting details (AG)
- TCM0042200: DLA/PIP/AA/AFIP entitlement - Start / Stop notifications of disability changes
- TCM0042240: Effective date of a change of circumstances (Info)
- TCM0042260: Establish if a change can be made (Info)
- TCM0042280: Establish if a change can be made (AG)
- TCM0042300: Family changes (Info)
- TCM0042320: Future-dated change of circumstances (Info)
- Close sectionTCM0044000: Changes - miscellaneous (G-Z)
- TCM0044040: Household change - customer/child in more than one award
- TCM0044060: Income changes
- TCM0044080: Invite fresh claim
- TCM0044100: More than one husband or wife (Info)
- TCM0044120: Notifying a change (Info)
- TCM0044160: PY-1 or earlier changes (AG)
- TCM0044170: PY-2 or earlier changes - manual calculation
- TCM0044180: Notification of an award to disability benefit - adult
- TCM0044190: Notification of an award of disability benefit - child
- TCM0044200: S19 - Priority 1 or Mismatch team change of circumstances (AG)
- TCM0044220: Signals history - correcting effective date (Info)
- TCM0044240: Signals history - correcting effective date (AG)
- TCM0044260: Signals history - correcting start/end dates (Info)
- TCM0044280: Signals history - correcting start/end dates (AG)
- TCM0044320: Unmatched change or correction
- TCM0044340: What is a change of circumstance? (Info)
- Close sectionTCM0046000: Changes - payments
- TCM0046020: Bank or building society account change / payment frequency (Info)
- TCM0046040: Bank or building society account change / payment frequency (AG)
- TCM0046080: CTC - changes to nomination / payment frequency
- TCM0046120: Foreign bank account closure
- TCM0046160: WTC - changes to nomination / payment frequency
- Close sectionTCM0048000: Changes - work (general A-M)
- TCM0048020: Changes - work (Introduction)
- TCM0048060: Address/work change - country outside UK (AG)
- TCM0048100: Benefit start/end dates
- TCM0048105: ESA/PC awarded/in payment customer working 16 or more hours a week
- TCM0048110: ESA/PC in payment customer no longer entitled to WTC
- TCM0048120: Employment started (Info)
- TCM0048140: Employment started (AG)
- TCM0048180: Hours - increase/decrease
- TCM0048200: Hours Worked warning message (Info)
- TCM0048220: Hours Worked warning message (AG)
- Close sectionTCM0050000: Changes - work (general N-Z)
- TCM0050020: No longer lives/works in UK (Info)
- TCM0050080: Place of work history - ending (AG)
- TCM0050100: Place of work history - entering (Info)
- TCM0050120: Place of work history - entering (AG)
- TCM0050160: Started new job in addition to main job
- TCM0050180: Strike action (Info)
- TCM0050200: Strike action - on strike (AG)
- TCM0050220: Strike action - returning to work after strike, more than one job (AG)
- TCM0050240: Strike action - returning to work after strike, only one job (AG)
- Close sectionTCM0052000: Changes - work (left job)
- TCM0052040: Left main job, has other jobs
- TCM0052060: Left main job, has other jobs, started new main job outside seven days (Info)
- TCM0052080: Left main job, has other jobs, started new main job outside seven days (AG)
- TCM0052100: Left main job, has other jobs, started new main job within seven days (Info)
- TCM0052120: Left main job, has other jobs, started new main job within seven days (AG)
- TCM0052160: Left main job, started new main job outside seven days
- TCM0052200: Left main job, started new main job within seven days
- TCM0052240: Left only job, not starting new job
- Close sectionTCM0054000: Changes - work lists
- Close sectionTCM0032000: Changes - children (A-E)
- Close sectionTCM0060000: Claims
- Close sectionTCM0062000: Claims - capture (A-C)
- TCM0062020: Capture application (Introduction)
- TCM0062060: Agent - authorisation
- TCM0062100: Bank account details missing
- TCM0062120: Capturing a new claim (Info)
- TCM0062140: Capturing a new claim (AG)
- TCM0062160: Child responsibility start date (Info)
- TCM0062200: Child or young person restarts full-time education
- TCM0062240: Children - 18 or more on claim
- TCM0062280: Claim forms with attachments - sifting at Netherton
- TCM0062320: Compliance allegation referrals
- TCM0062340: Cross-border claims (Info)
- TCM0062360: Crown servants (Info)
- Close sectionTCM0064000: Claims - capture (D-K)
- TCM0064020: Date of claim - identification (Info)
- TCM0064040: Effective date - determine (Info)
- TCM0064060: Effective date - determine (AG)
- TCM0064080: Family change of circumstances - claim received after (Info)
- TCM0064100: Foreign bank account request (Info)
- TCM0064120: Foreign bank account request (AG)
- TCM0064160: Further information supplied by customer
- TCM0064170: Incapacity Benefit (+IS) Reassessment - customer starts work before the effective date of claim.
- TCM0064175: Incapacity Benefit (+IS) Reassessment - new claims.
- TCM0064180: Intelligent Manual Capture - desk aid
- TCM0064200: Intelligent Manual Capture - Disability element (Info)
- TCM0064220: Intelligent Manual Capture - Disability element (AG)
- TCM0064240: Intelligent Manual Capture - information capture and processing (Info)
- TCM0064260: Intelligent Manual Capture - information capture (AG)
- TCM0064280: Intelligent Manual Capture - information processing (AG)
- TCM0064300: Intermediaries and representatives (TCO only)
- TCM0064340: Isle of Man and Channel Islands (Info)
- Close sectionTCM0066000: Claims - capture (L-P)
- TCM0066040: Logging claims
- TCM0066060: Lone Parent Obligation - customer starts work before effective date of claim
- TCM0066080: Lone Parent Obligation - new claims
- TCM0066100: Manual capture helpcard
- TCM0066120: NINO incorrectly entered during capture (Info)
- TCM0066140: NINO provision and verification (Info)
- TCM0066180: Personal acting bodies - Incomplete Applications work list items
- TCM0066200: Personal acting bodies - referral from Contact Centre or correspondence
- TCM0066320: Progress update requested by customer (AG)
- Close sectionTCM0068000: Claims - capture (Q-Z)
- Close sectionTCM0069000: Claims: pre-capture
- Close sectionTCM0070000: Claims - rejecting
- Close sectionTCM0072000: Claims - requests
- Close sectionTCM0074000: Claims - storage and retrieval
- Close sectionTCM0076000: Claims - work lists (general)
- TCM0076020: Child in current award - clerical referral action
- TCM0076030: Child in current award - CBO spreadsheet
- TCM0076040: Incomplete Applications work list
- TCM0076080: Incomplete Applications work list helpcard
- TCM0076100: Incomplete Applications work list - same sex couples (on or after 05/12/05) (Info)
- TCM0076120: Incomplete Applications work list - same sex couples (on or after 05/12/05) (AG)
- TCM0076160: Potential Match work list - line manager action
- TCM0076170: Pre-award - full-time non-advanced education check
- TCM0076180: Pre-award organised fraud - employer referrals
- Close sectionTCM0078000: Claims - work lists (VFs - 1 to 12)
- TCM0078020: Verification Failures work list - definitions for Rules 1 to 12 (Info)
- TCM0078060: Verification Failures work list - Rule 1 - Applicant not matched
- TCM0078140: Verification Failures work list - Rule 2b - Child deceased
- TCM0078180: Verification Failures work list - Rule 2 - Child not matched - post award claims (AG)
- TCM0078220: Verification Failures work list - Rule 2 - Child not matched - pre-award claims
- TCM0078300: Verification Failures work list - Rule 3 - Applicant in current NTC award
- TCM0078320: Verification Failures work list - Rule 4/4b - 16 and up to 20 in current NTC award (Info)
- TCM0078340: Verification Failures work list - Rule 4a - Child in current award as adult (effective date on or after 24/05/06)
- TCM0078360: Verification Failures work list - Rule 4a - Child in current award as adult (prior to 24/05/06) (AG)
- TCM0078380: Verification Failures work list - Rule 4b - 16 and up to 20 in current NTC award - applicant in current award as child (on or after 24/05/06) (post award)
- TCM0078390: Verification Failures work list - Rule 4b - 16 and up to 20 in current NTC award - applicant in current award as child (on or after 24/05/06) (pre-award)
- TCM0078400: Verification Failures work list - Rule 4b - 16 and up to 20 in current NTC award - applicant in current award as child (prior to 24/05/06) (AG)
- TCM0078420: Verification Failures work list - Rule 5 - Child in current NTC award (post award)
- TCM0078440: Verification Failures work list - Rule 5 - Child in current NTC award (pre-award)
- TCM0078460: Verification Failures work list - Rule 6 - Bank account / Sort code invalid (Info)
- TCM0078480: Verification Failures work list - Rule 6 - Bank account / Sort code invalid (AG)
- TCM0078500: Verification Failures work list - Rule 7/8 - Employer reference/name not matched (Info)
- TCM0078520: Verification Failures work list - Rule 7/8 - Employer reference/name not matched (AG)
- TCM0078560: Verification Failures work list - Rule 9/10/11 - No PC, IS, JSA or ESA entitlement
- TCM0078580: Verification Failures work list - Rule 12 - Residency criteria not met (pre-award)
- TCM0078600: Verification Failures work list - Rule 12 - Residency criteria not met (post award) (Info)
- TCM0078620: Verification Failures work list - Rule 12 - Residency criteria not met (post award) (AG)
- Close sectionTCM0080000: Claims - work lists (VFs - miscellaneous)
- TCM0080020: Verification Failures work list (Info)
- TCM0080040: Verification Failures - bank accounts - foreign (Info)
- TCM0080060: Verification Failures - bank accounts - foreign (AG)
- TCM0080140: Verification Failures - Compliance - acting on potential information
- TCM0080180: Verification Failures - Compliance activity
- TCM0080220: Verification Failures - double provision - review exercise
- TCM0080260: Verification Failures - identify VF Rules 3, 4, 5 linked to renewals (AG)
- TCM0080300: Verification Failures - inform DWP or DfC of award details where there is IS, JSA or ESA interest
- TCM0080340: Verification Failures - new claim identified as renewals linked (AG)
- Close sectionTCM0062000: Claims - capture (A-C)
- Close sectionTCM0090000: Contact
- Close sectionTCM0092000: Contact - complaints handling (except CSSG)
- Close sectionTCM0094000: Contact - customers and employers
- TCM0094040: Claim form - income and childcare sections - assisting customers
- TCM0094050: Claim form - income and childcare sections - further information for foster carers
- TCM0094060: Contact from customers (Info)
- TCM0094080: Contacting customers
- TCM0094090: Using Big Word
- TCM0094100: Contacting employers
- TCM0094120: Identity confirmation
- TCM0094180: Manual reminder cycle - post award
- TCM0094200: Manual reminder cycle - pre-award (AG)
- TCM0094260: Typetalk (Info)
- Close sectionTCM0110000: Eligibility
- Close sectionTCM0112000: Eligibility - childcare element (WTC)
- TCM0112020: Childcare element of WTC (Introduction)
- TCM0112040: Childcare - calculating weekly charges (Info)
- TCM0112060: Childcare charges - changes (Info)
- TCM0112080: Childcare charges - payment (Info)
- TCM0112100: Childcare element (WTC) - entitlement (Info)
- TCM0112120: Childcare provided in child's home - England (Info)
- TCM0112140: Childcare provided in child's home - Wales (Info)
- TCM0112160: Incapacitated partners (Info)
- Close sectionTCM0113000: Eligibility - disability
- Close sectionTCM0114000: Eligibility - entitlement
- TCM0114020: Child Tax Credit entitlement - elements (Info)
- TCM0114040: Child Tax Credit entitlement - payment (Info)
- TCM0114060: Child or young person - excluded from family (Info)
- TCM0114080: Child or young person - responsibility (Info)
- TCM0114100: Qualifying young person leaves FTE - date CTC is paid (Info)
- TCM0114120: Working Tax Credit entitlement (Info)
- Close sectionTCM0116000: Eligibility - income (calculation)
- Close sectionTCM0118000: Eligibility - income (employed and self-employed)
- TCM0118020: Employment income (Introduction)
- TCM0118040: Allowable deductions from income (Info)
- TCM0118060: Earnings (Info)
- TCM0118080: Employment income (Info)
- TCM0118100: Employment income sources - previous year (Info)
- TCM0118120: Expenses and benefits in kind - previous year (Info)
- TCM0118140: Salary sacrifice (Info)
- TCM0118160: Self-employed income (Introduction)
- TCM0118180: Self-employed income (Info)
- TCM0118200: Specific payments / Benefits included as income (Info)
- TCM0118220: Specific payments excluded from income (Info)
- TCM0118240: Taxable earnings adjustments (Info)
- Close sectionTCM0120000: Eligibility - income (other than earnings)
- TCM0120020: Income - other than earnings (Introduction)
- TCM0120040: Income - benefits (Info)
- TCM0120060: Income - foreign (Info)
- TCM0120080: Income - investments (Info
- TCM0120100: Income - miscellaneous (Info)
- TCM0120120: Income - notional (Info)
- TCM0120140: Income - pensions (Info)
- TCM0120160: Income - property (Info)
- TCM0120180: Income - students (Info)
- Close sectionTCM0122000: Eligibility - miscellaneous
- TCM0122020: Death of customer or child - eligibility (Info)
- TCM0122040: Disability - eligibility (Info)
- TCM0122050: Disability - patients in hospital
- TCM0122060: Disability - prescribed disabilities (Info)
- TCM0122080: Disability - qualifying benefits and fast track procedure (Info)
- TCM0122100: Disability - severe disability element (Info)
- TCM0122120: Family membership - eligibility (Info)
- TCM0122180: Second adult element (Info)
- Close sectionTCM0124000: Eligibility - remunerative work (determining)
- TCM0124020: Carers (Info)
- TCM0124040: Charity work or voluntary work (Info)
- TCM0124060: Childbirth and adoption (Info)
- TCM0124080: Employed at the date of claim (Info)
- TCM0124100: Foster carers and Kinship carers (Info)
- TCM0124120: Gaps in employment (Info)
- TCM0124140: Illness, incapacity or limited capability for work (Info)
- TCM0124160: Intensive activity periods (Info)
- TCM0124180: Sports awards (Info)
- TCM0124200: Strike periods (Info)
- TCM0124220: Students (Info)
- TCM0124240: Suspensions from work (Info)
- TCM0124260: Trainees (Info)
- TCM0124280: Unpaid leave (Info)
- TCM0124300: Working at home (Info)
- Close sectionTCM0126000: Eligibility - remunerative work (general)
- TCM0126020: Calculating the hours (Info)
- TCM0126040: Employed earners (Info)
- TCM0126060: Employment schemes (Info)
- TCM0126080: More than one employment (Info)
- TCM0126100: New jobs (Info)
- TCM0126120: On duty and on call (Info)
- TCM0126140: Recognised, customer, or other, holidays (Info)
- TCM0126160: Recognised cycles of work (Info)
- TCM0126180: Remunerative meal breaks or refreshment breaks (Info)
- TCM0126200: Remunerative work - general (Info)
- TCM0126220: Self-employed earners (Info)
- TCM0126240: Term time workers (Info)
- TCM0126260: Work for, or in expectation of, payment (Info)
- TCM0126280: Work likely to continue (Info)
- TCM0126300: Work normally done (Info)
- TCM0126320: Working for 16 hours or more weekly (Info)
- TCM0126340: Yearly cycle of work (Info)
- Close sectionTCM0128000: Eligibility - residency and immigration
- TCM0128020: Immigration control - not subject to (Info)
- TCM0128040: Immigration control - exclusion exemptions (Info)
- TCM0128060: Immigration status (Info)
- TCM0128080: Residence, presence and right to reside - general (Info)
- TCM0128100: Residence, presence and right to reside - presence (Info)
- TCM0128120: Residence, presence and right to reside - residence (Info)
- TCM0128140: Residence, presence and right to reside - right to reside (Info)
- TCM0128160: Residence requirements - exemptions (Info)
- Close sectionTCM0112000: Eligibility - childcare element (WTC)
- Close sectionTCM0130000: Miscellaneous
- Close sectionTCM0132000: Miscellaneous - A to B (Access to DWP Data; Award calculation)
- Access to DWP Data
- TCM0132020: Access to DWP Data (Info)
- TCM0132060: Access to DWP Data (AG)
- Award calculation
- TCM0132120: Award calculation (Introduction)
- TCM0132140: Award calculation stage 1 - Establishing award periods and entitlement periods (Info)
- TCM0132160: Award calculation stage 2 - Calculating maximum entitlement due for each entitlement period (Info)
- TCM0132200: Award calculation stage 3a - Determine if income adjustments due (Info)
- TCM0132220: Award calculation stage 3b - Income periods (Info)
- TCM0132240: Award calculation stage 3c - Calculating income adjustments (Info)
- TCM0132260: Award calculation stage 3d - Income equal to, or less than, taper start point (Info)
- TCM0132280: Award calculation stage 3e - Income greater than taper start point (Info)
- TCM0132300: Award calculation stage 3f - Compare taper amount to entitlement amount (Info)
- TCM0132320: Award calculation stage 3g - Tapering next entitlement (Info)
- TCM0132340: Award calculation stage 4 - Calculating total of each award (Info)
- TCM0132360: Income limits - award notice and auto-renewal notice (Info)
- TCM0132380: Income limits - calculation (Info)
- TCM0132400: Income limits - calculation of end of year limits (Info)
- TCM0132420: Rates and thresholds (Info)
- Close sectionTCM0134000: Miscellaneous - C to D (Child at risk; Child Trust Fund; Claim details; Compliance; DWP alerts)
- Child at risk
- TCM0134020: Child at risk - request or information from LA or HSSBT (Info)
- TCM0134040: Child at risk - request or information from LA or HSSBT (AG)
- Child Trust Fund
- TCM0134120: Child Trust Fund - additional payments - referral received (Info)
- TCM0134140: Child Trust Fund - additional payments - referral received (AG)
- TCM0134160: Child Trust Fund - clerical referral process
- TCM0134200: Child Trust Fund - contact from customer
- Claim details
- TCM0134220: Incorrect details - identifying (Info)
- TCM0134240: Incorrect details - identifying (AG)
- TCM0134260: Incorrect personal information held on computer (Info)
- TCM0134280: Incorrect personal information held on computer (AG)
- TCM0134300: Incorrect personal information held on computer - line manager action
- Compliance
- TCM0134420: Compliance activity - identifying (Info)
- TCM0134440: Compliance activity - identifying (AG)
- TCM0134480: Identity fraud
- TCM0134520: Identity fraud - remedial cases - TCO only
- DWP alerts
- TCM0134620: Resolve DWP alerts (Introduction)
- TCM0134660: Resolve DWP alert type 3000 and 3002 - non-match on NINO
- TCM0134700: Resolve DWP alert type 3064 - date of death
- Close sectionTCM0136000: Miscellaneous - E to O (Fast Track; Good cause; In and Out of Work; Incorrectly-ended cases; List A; NINO; NIRS; No trace)
- Fast Track
- TCM0136020: Fast Track (IS, JSA, ESA) - new child claims
- TCM0136040: Fast Track (IS, JSA, ESA) - WTC claims
- Good cause
- TCM0136160: Good cause - renewals
- In and Out of Work
- TCM0136165: In and Out of Work (IS, JSA, ESA) - WTC claims
- TCM0136170: In and Out of Work (IS, JSA, ESA) - Income Intervention
- TCM0136175: In and Out of Work (IS, JSA, ESA) - TC2006 letter issued - Customer queries
- Incorrectly-ended cases
- TCM0136180: Incorrectly-ended cases - initial action (AG)
- TCM0136190: Incorrectly-ended cases - re-claim made (AG)
- TCM0136200: Incorrectly-ended cases - re-claim not made (AG)
- List A
- TCM0136240: List A - adding cases
- NHS WAT
- TCM0136280: National Health Service Widening Access Trainee (NHS WAT)
- TCM0136285: National Health Service Widening Access Trainee (NHS WAT) Sensitive Cases
- NINO
- TCM0136300: National Insurance (NI) Credits where customers claim misdirection
- TCM0136340: NINO investigation case management
- NIRS
- TCM0136420: NIRS exceptions
- No trace
- Close sectionTCM0138000: Miscellaneous - P to V (Processing a claim or work item; Special needs; Subject Access Requests; Verification Failures aid (Rules 9, 10, 11); View Claim Summary)
- Processing a claim or work item
- TCM0138020: Claim or work item - action to take before processing
- Special needs
- TCM0138120: Visual impairment (Info)
- TCM0138140: Visual impairment (AG)
- TCM0138160: Welsh language
- Subject Access Requests
- TCM0138210: identifying a SAR
- TCM0138280: Subject Access Requests - registering the SAR.
- TCM0138230: Subject Access Requests - requesting CSSG documents
- TCM0138260: Subject Access Requests - printing the SAR
- TCM0138220: Subject Access Requests - checking the SAR
- Tell us Once
- TCM0138320: Tell Us Once - capturing and amending a claim
- Verification Failures aid (Rules 9, 10, 11)
- TCM0138420: CES - Income Support
- TCM0138440: ADD - Jobseeker's Allowance
- TCM0138460: Pension Centres
- View Claim Summary
- TCM0138520: View Claim Summary function (Info)
- Close sectionTCM0139000: Miscellaneous - W to Z (Withdrawing; Work lists handling)
- Withdrawing
- TCM0139020: Withdrawing from tax credits
- Work lists handling
- TCM0140020: Work lists handling (Introduction)
- TCM0140040: Work lists items - allocation (Info)
- TCM0140060: Work lists items - deletion (Info)
- TCM0140080: Work lists items - displaying linked items (Info)
- TCM0140100: Work lists items - retaining (Info)
- TCM0140120: Work lists items - transferring (Info)
- TCM0140140: Work lists statistics - displaying (Info)
- TCM0140160: Work lists - action dates (Info)
- TCM0140180: Work lists - filtering and sorting (Info)
- TCM0140200: Work lists - managing (Info)
- TCM0140220: Work lists - Next Action function (Info)
- TCM0140240: Work lists - overview (Info)
- TCM0140260: Work lists - printing (Info)
- TCM0140280: Work lists - viewing (Info)
- Close sectionTCM0132000: Miscellaneous - A to B (Access to DWP Data; Award calculation)
- Close sectionTCM0150000: Notes
- Close sectionTCM0152000: Notes - recording and viewing
- TCM0152020: Notes - recording and viewing (Introduction)
- TCM0152040: Application Notes (Info)
- TCM0152060: Application Notes and Household Notes - correct completion (Info)
- TCM0152080: Application Notes and Household Notes - correct completion (AG)
- TCM0152090: Standardised referencing
- TCM0152100: Household Notes - deletion (Info)
- TCM0152120: Household Notes - deletion (AG)
- TCM0152140: Household Notes - establishing dates of non-retained notes (Info)
- TCM0152160: Maintain Household Notes function (Info)
- TCM0152180: View Household Notes function (Info)
- Close sectionTCM0154000: Notes - Standardised Messages (background)
- Close sectionTCM0156000: Notes - Standardised Messages (A to D)
- Close sectionTCM0158000: Notes - Standardised Messages (E to G)
- Close sectionTCM0160000: Notes - Standardised Messages (H to I)
- Close sectionTCM0162000: Notes - Standardised Messages (J to M)
- Close sectionTCM0164000: Notes - Standardised Messages (N)
- Close sectionTCM0166000: Notes - Standardised Messages (O)
- Close sectionTCM0168000: Notes - Standardised Messages (P)
- Close sectionTCM0170000: Notes - Standardised Messages (Q to R)
- Close sectionTCM0172000: Notes - Standardised Messages (S)
- Close sectionTCM0174000: Notes - Standardised Messages (T to W)
- Close sectionTCM0176000: Notes - Standardised Messages (X to Z)
- Close sectionTCM0152000: Notes - recording and viewing
- Close sectionTCM0180000: Notices
- Close sectionTCM0182000: Notices - award notices
- Close sectionTCM0184000: Notices - general
- TCM0184060: Notices - applicant notice queries
- TCM0184100: Notices - issuing manual notices
- TCM0184140: Notices - re-issue
- TCM0184150: Notices - manual correspondence team
- TCM0184180: RLS items: undelivered notices
- TCM0184200: RLS items - post award / Annual Declaration
- TCM0184220: RLS items - pre-award
- TCM0184240: RLS items - rejected or withdrawn claims
- Close sectionTCM0186000: Notices - work lists
- Close sectionTCM0190000: NTC listings
- Close sectionTCM0192000: NTC listings (miscellaneous)
- Close sectionTCM0194000: NTC listings (Unfinalised S17)
- TCM0194020: NTC listing - Renewals (Introduction)
- TCM0194040: NTC listing - Unfinalised S17 - initial action
- TCM0194060: NTC listing - Unfinalised S17 work list (Info)
- TCM0194080: NTC listing - Unfinalised S17 - Appeal only (AG)
- TCM0194100: NTC listing - Unfinalised S17 - Awaiting change of circumstances (AG)
- TCM0194120: NTC listing - Unfinalised S17 - Compliance, SCO or Inhibited (AG)
- TCM0194140: NTC listing - Unfinalised S17 - Man Fin (AG)
- TCM0194160: NTC listing - Unfinalised S17 - Man Fin and Ren (AG)
- TCM0194180: NTC listing - Unfinalised S17 - Multi Entry (AG)
- TCM0194200: NTC listing - Unfinalised S17 - Not Past 1SD (AG)
- TCM0194220: NTC listing - Unfinalised S17 - Not Past 2SD (AG)
- TCM0194240: NTC listing - Unfinalised S17 - Unprocessed change of circumstances (AG)
- TCM0194260: NTC listing - Unfinalised S17 - Verification failures (AG)
- Close sectionTCM0196000: NTC listings (Unprocessed S17)
- TCM0196020: NTC listing - Renewals (Introduction)
- TCM0196040: NTC listing - Unprocessed S17 - initial action
- TCM0196060: NTC listing - Unprocessed S17 work list (Info)
- TCM0196080: NTC listing - Unprocessed S17 - Appeal or Complex only (AG)
- TCM0196100: NTC listing - Unprocessed S17 - Compliance, SCO or Inhibited (AG)
- TCM0196120: NTC listing - Unprocessed S17 - Duplicate (AG)
- TCM0196140: NTC listing - Unprocessed S17 - Incompatible - benefit only (AG)
- TCM0196160: NTC listing - Unprocessed S17 - Incompatible - earnings and benefits (AG)
- TCM0196180: NTC listing - Unprocessed S17 - Incomplete or No PY-1 only (AG)
- TCM0196200: NTC listing - Unprocessed S17 - Late (AG)
- TCM0196220: NTC listing - Unprocessed S17 - Multi Entry (AG)
- TCM0196240: NTC listing - Unprocessed S17 - PY-1 Incompatible (AG)
- TCM0196260: NTC listing - Unprocessed S17 - Superseded, Ceased joint reply, Ceased other income (AG)
- TCM0196280: NTC listing - Unprocessed S17 - Terminated only (AG)
- TCM0196300: NTC listing - Unprocessed S17 - Unprocessed change of circumstances (AG)
- TCM0196340: NTC listing - Unprocessed S17 - Verification failures (AG)
- TCM0196360: NTC listing - Unprocessed S17 - Verification failures - ‘Navigate’ toolbar option unavailable (Info)
- TCM0196380: NTC listing - Unprocessed S17 - Verification failures - ‘Navigate’ toolbar option unavailable (AG)
- Close sectionTCM0200000: Passported benefits
- Close sectionTCM0202000: Passported benefits - exemption / health costs
- Close sectionTCM0204000: Passported benefits - Healthy Start vouchers
- TCM0204020: Healthy Start vouchers
- TCM0204060: Healthy Start vouchers - exemption certificate not automatically issued (Info)
- TCM0204080: Healthy Start vouchers - exemption certificate not automatically issued (AG)
- TCM0204100: Healthy Start vouchers - Healthy Start Issuing Unit enquiries (Info)
- TCM0204120: Healthy Start vouchers - Healthy Start Issuing Unit enquiries (AG)
- TCM0204160: Healthy Start vouchers - manual issue of queries
- TCM0204180: Healthy Start vouchers - temporary reference number cases (Info)
- TCM0204200: Healthy Start vouchers - temporary reference number cases (AG)
- Close sectionTCM0210000: Payment
- Close sectionTCM0212000: Payment - direct payments
- TCM0212040: Direct payments - account types (Info)
- TCM0212060: Direct payments - cancelling and re-issuing (Info)
- TCM0212080: Direct payments - cancelling and re-issuing (AG)
- TCM0212100: Direct payments - no account (Info)
- TCM0212160: Direct payments - payment arranging (next day / same day)
- TCM0212180: Direct payments - Bank liaison - Bacs payments and recalls (Info)
- TCM0212200: Direct payments - relevant period (Info)
- TCM0212220: Direct payments - suspension reasons - setting and removing (Info)
- TCM0212240: Direct payments - suspension reasons - setting and removing (AG)
- TCM0212250: Direct payments - TC1088 letter issued - customer query
- TCM0212280: Direct payments - validate large payments
- TCM0212300: Direct payments - wrong payment cancelled (Info)
- TCM0212320: Direct payments - wrong payment cancelled (AG)
- Close sectionTCM0214000: Payment - hardship (general)
- Close sectionTCM0218000: Payment - hardship
- Close sectionTCM0219000: Payment - loss of benefit sanctions
- Close sectionTCM0220000: Payment - manual payment
- TCM0220040: Calculate and schedule manual payments and BF maintenance -Manual Payments Team only
- TCM0220050: 1st Specified Date action
- TCM0220070: Manual payment referrals
- TCM0220080: Manual payment - calculating and scheduling payments TCO
- TCM0220090: Manual payment - Offset manual payment
- TCM0220110: User Requested Payment (URP) determine if it can be paid by Bacs
- TCM0220180: Manual payment - check payment postings
- Close sectionTCM0224000: Payment - overpayments (A-C)
- TCM0224020: Overpayments (Introduction)
- TCM0224040: Overpayments - bankrupt or sequestrated customers (Info)
- TCM0224140: Overpayments - calculate and remit (cases suspended on or after 30/10/06)
- TCM0224160: Overpayments - payments posted to wrong year
- TCM0224200: Overpayments - certificate of debt - explanation
- TCM0224220: Overpayments - certificate of debt (Info)
- TCM0224240: Overpayments - certificate of debt (AG)
- TCM0224260: Overpayments - changes to be reported within a month (Info)
- TCM0224280: Overpayments - COP 26 responsibilities (Info)
- TCM0224340: Overpayments - COP 26 exceptional circumstances - Higher Officers only (AG)
- Close sectionTCM0226000: Payment - overpayments (D-E)
- TCM0226040: Overpayments - direct recovery action
- TCM0226080: Overpayments - disputed liability following household breakdown
- TCM0226090: Overpayments - disputed overpayments - A to Z of guidance (Info)
- TCM0226100: Overpayments - disputes and manual suspensions - register and maintain
- TCM0226190: Overpayments - disputed overpayments - establish three month time limit
- TCM0226240: Overpayments - explanations - referral or letter received
- Close sectionTCM0228000: Payment - overpayments (F-P)
- TCM0228040: Overpayments - four-week run-on - exceptions
- TCM0228060: Overpayments - four-week run-on - pay by user requested payment
- TCM0228120: Overpayments - HMRC and customer responsibilities (Info)
- TCM0228200: Overpayments - Individual Voluntary Arrangement reported
- TCM0228220: Overpayments - notional entitlement (Info)
- Close sectionTCM0230000: Payment - overpayments (Q-Z)
- TCM0230020: Overpayments - reconciliation following cross award recovery
- TCM0230060: Overpayments - remissions - make or cancel
- TCM0230180: Overpayments - review disputed overpayments
- TCM0230240: Overpayments - RPT020 received from Jobcentre Plus - TCO only (Info)
- TCM0230260: Overpayments - RPT020 received from Jobcentre Plus - TCO only (AG)
- TCM0230300: Overpayments - unissued notices - CSSG DOP/Complaint/Appeals staff
- Close sectionTCM0232000: Payment - payment profile
- TCM0232020: Payment profile - accounting (Info)
- TCM0232040: Payment profile - award entitlement (Info)
- TCM0232080: Payment profile - direct payments schedule (Info)
- TCM0232160: Payment profile - family regular payment day (Info)
- TCM0232180: Payment profile - general (Info)
- TCM0232200: Payment profile - how payments are profiled (Info)
- TCM0232220: Payment profile - nil awards (Info)
- TCM0232240: Payment profile - payment frequency (Info)
- TCM0232260: Payment profile - payment method (Info)
- TCM0232280: Payment profile - payment schedules (Info)
- TCM0232320: Payment profile - recipients (Info)
- TCM0232340: Payment profile - rounding difference (Info)
- TCM0232360: Payment profile - suspended payments (Info)
- TCM0232380: Payment profile - underpayments and overpayments (Info)
- Close sectionTCM0234000: Payment - potential entitlement
- TCM0234020: Potential entitlement (Introduction)
- TCM0234040: Potential entitlement - maintain (Info)
- TCM0234080: Potential entitlement - release (AG)
- TCM0234100: Potential entitlement - review queries (Info)
- TCM0234120: Potential entitlement - review queries - CSSG only (AG)
- TCM0234140: Potential entitlement - review queries - Post Room Team 4 only (AG)
- Close sectionTCM0236000: Payment - returned or not received
- Close sectionTCM0240000: Payment - work lists
- TCM0240020: Bank Liaison - Applicant Failed Payment - £2,000 or under
- TCM0240030: Applicant Failed Payments work list - recalls
- TCM0240040: Authorise or reject user requested payments - URP Authorisers Team
- TCM0240120: Ceased Employment work list
- TCM0240130: Informed choice work list
- TCM0240160: Suspended Overpayments work list
- TCM0240200: Suspended Payments work list
- Close sectionTCM0212000: Payment - direct payments
- Close sectionTCM0250000: Renewals
- Close sectionTCM0254000: Renewals - Annual Declaration (capture)
- TCM0254040: Annual Declaration - manual capture
- TCM0254080: Annual Declaration - manually log
- TCM0254100: Annual Declaration - reply required and automatic renewal
- TCM0254120: Annual Declaration - reminders
- TCM0254140: Annual Declaration - returning
- TCM0254220: Annual Declaration - specified dates
- TCM0254240: Annual Declaration - validation check failures
- Close sectionTCM0256000: Renewals - Annual Declaration (general)
- TCM0256020: Annual Declaration - disregard
- TCM0256040: Late declaration received - consider new claim
- TCM0256060: Annual Declaration - February 1 to April 5 - Manage Finalisation Team only
- TCM0256080: Annual Declaration - manual Annual Declaration - issuing and processing (Info)
- TCM0256100: Annual Declaration - manual Annual Declaration - issuing and processing (AG)
- TCM0256120: Annual Declaration - manual duplicate Annual Declaration (Info)
- TCM0256140: Annual Declaration - manual duplicate Annual Declaration (AG)
- TCM0256160: Annual Declaration - manually issue notice - record date (Info)
- TCM0256180: Annual Declaration - record as not served
- TCM0256200: Annual Declaration - Manual capturing a new claim - for late declarations helpcard
- TCM0256220: Annual declaration - referral from Manual Capture Team (AG)
- TCM0256240: Annual Declaration - S17 Notice group box (Info)
- Close sectionTCM0258000: Renewals - change of circumstances
- TCM0258020: Renewals - change of circumstances - where to notify (Info)
- TCM0258060: Renewals - family break-up - TCO only (Info)
- TCM0258080: Renewals - family break-up - TCO only
- TCM0258100: Renewals - non-auto renewal cases (Info)
- TCM0258120: Renewals - notices
- TCM0258160: Renewals - RLS markers (Info)
- TCM0258180: Renewals - self-employed income changes (Info)
- Close sectionTCM0260000: Renewals - miscellaneous (A-F)
- Close sectionTCM0262000: Renewals - miscellaneous (G-R)
- TCM0262020: Renewals - household breakdown (Info)
- TCM0262050: Renewals - household breakdown - one reply scan
- TCM0262060: Renewals - household breakdown - restore requested
- TCM0262080: Renewals - income check
- TCM0262100: Renewals - Inhibit signal - manually set and unset (Info)
- TCM0262120: Renewals - initial action
- TCM0262160: Renewals - late correspondence - identify (AG)
- TCM0262200: Renewals - late correspondence - processing (AG)
- TCM0262220: Renewals - Manage Finalisation function (Info)
- TCM0262230: Renewals - restore - PY or earlier years
- TCM0262232: Renewals - restore - PY or earlier years - returned correspondence and BF cases
- TCM0262260: Renewals - restore terminated renewal
- Close sectionTCM0264000: Renewals - miscellaneous (S-Z)
- TCM0264020: Renewals - S18 - re-finalised cases not on KAI list (tax years 2004-2005 to 2007-2008) - written confirmation (Info)
- TCM0264040: Renewals - S18 - re-finalised cases not on KAI list (tax years 2004-2005 to 2007-2008) - written confirmation (AG)
- TCM0264060: Renewals - Specified Dates (Info)
- TCM0264080: Renewals - Statement of Account (Info)
- TCM0264100: Renewals - terminate (Info)
- TCM0264120: Renewals - terminated renewals - identify (Info)
- TCM0264160: Renewals - terminating Unprocessed S17 work items
- TCM0264180: Renewals termination - correspondence
- TCM0264220: Renewals - unfinalised awards
- TCM0264240: Renewals - unfinalised awards - subsequent year finalised - subsequent unfinalised years
- Close sectionTCM0266000: Renewals - Mismatch Team
- TCM0266020: Mismatch Team (Introduction)
- TCM0266060: Mismatch Team - Phase 1 - issue TC603 (Auto-Renewal) (AG)
- TCM0266100: Mismatch Team - Phase 1 - issue TC603 (Reply Required) (AG)
- TCM0266140: Mismatch Team - Phase 2 - process returned TC603D (AG)
- TCM0266180: Mismatch Team - Phase 3 - amend and issue TC602 (AG)
- Close sectionTCM0268000: Renewals - Unfinalised multi-years
- Close sectionTCM0270000: Renewals - work lists (Unfinalised)
- TCM0270020: Unfinalised S17 work list - Appeal
- TCM0270040: Unfinalised S17 work list - Awaiting change of circumstances
- TCM0270060: Unfinalised S17 work list - Compliance, SCO or Inhibited only
- TCM0270080: Unfinalised S17 work list - Inhibited 2SD
- TCM0270100: Unfinalised S17 work list - initial action
- TCM0270120: Unfinalised S17 work list - Man Fin and Man Fin & Ren
- TCM0270140: Unfinalised S17 work list - Multi-entry
- TCM0270160: Unfinalised S17 work list - Not past 1SD
- TCM0270180: Unfinalised S17 work list - Not past 2SD
- TCM0270200: Unfinalised S17 work list - Unprocessed change of circumstances
- TCM0270220: Unfinalised S17 work list - Verification failure
- TCM0270240: Unfinalised S17 work list - work list reasons
- Close sectionTCM0272000: Renewals - work lists (Unprocessed)
- TCM0272020: Unprocessed S17 work list (Info)
- TCM0272060: Unprocessed S17 work list - AA action - change of circumstances
- TCM0272080: Unprocessed S17 work list - AA action - verification failure
- TCM0272100: Unprocessed S17 work list - Appeal only
- TCM0272110: Unprocessed S17 work list - Complex only
- TCM0272120: Unprocessed S17 work list - Compliance, SCO or Inhibited only
- TCM0272140: Unprocessed S17 work list - Duplicate
- TCM0272160: Unprocessed S17 work list - Finalised and Terminated
- TCM0272180: Unprocessed S17 work list - Finalised only
- TCM0272200: Unprocessed S17 work list - Incompatible
- TCM0272210: Unprocessed S17 worklist - RTI Incompatible
- TCM0272220: Unprocessed S17 work list - Incomplete, Unsigned and No PY-1
- TCM0272240: Unprocessed S17 work list - Late
- TCM0272280: Unprocessed S17 work list - Multi-entry
- TCM0272300: Unprocessed S17 work list - NINO, P marker or 1SD not present (Info)
- TCM0272320: Unprocessed S17 work list - NINO, P marker or 1SD not present (AG)
- TCM0272340: Unprocessed S17 work list - S17 logged
- TCM0272380: Unprocessed S17 work list - Terminated only
- TCM0272400: Unprocessed S17 work list - Unprocessed change of circumstances
- TCM0272440: Unprocessed S17 work list - Verification failure
- TCM0272460: Unprocessed S17 work list - work items - regeneration (Info)
- TCM0272480: Unprocessed S17 work list - work items - reasons (Info)
- Close sectionTCM0254000: Renewals - Annual Declaration (capture)
- Close sectionTCM0280000: Specialist areas
- Close sectionTCM0282000: Specialist areas - Bank Liaison
- Close sectionTCM0284000: Specialist areas - Complex
- TCM0284080: Change of circumstances - complex to non-complex
- TCM0284120: Change of circumstances - non-complex to complex
- TCM0284140: Complex International case - identify
- TCM0284220: Complex cases - manual payments - issuing
- TCM0284240: Complex cases - manual renewals (Info)
- TCM0284260: Complex cases - manual renewals (AG)
- TCM0284280: Complex cases - manual renewal payments (Info)
- TCM0284300: Complex cases - manual renewal payments (AG)
- TCM0284320: Complex cases - payment and accounting (Info)
- TCM0284340: Complex cases - payment and accounting (AG)
- TCM0284385: Complex cases - removing second adult element post award
- TCM0284392: Complex cases - renewals - annual declaration - not returned or returned undelivered
- TCM0284394: Complex cases - renewals - annual declaration - returned / Unprocessed S17 work list item created
- TCM0284395: Complex cases - renewals - National Insurance check
- TCM0284396: Complex cases - renewals - customer contact after manual Statement of Account issued
- TCM0284398: Complex cases - renewals - income - actual income provided after estimated income
- TCM0284400: Complex cases - state nationals covered by international agreements (Info)
- TCM0284420: Complex cases - state nationals covered by international agreements (AG)
- TCM0284440: Prisoners - change of circumstances (Info)
- Close sectionTCM0286000: Specialist areas - Document Verification
- TCM0286020: Document Verification Teams (Introduction)
- TCM0286060: Document handling - derelict documents - TCO only
- TCM0286070: Document handling - items returned as not called for or refused - TCO only
- TCM0286080: Document handling - missing document action - TCO only
- TCM0286100: Document handling - TCO Document Verification Teams only
- TCM0286120: Document handling - Tier 2 - TCO Document Verification Teams only (Info)
- TCM0286140: Document handling - Tier 2 - TCO Document Verification Teams only (AG)
- Close sectionTCM0286500: Specialist areas -Early targeted action
- Close sectionTCM0287000: Specialist areas - International
- TCM0287020: International (Introduction)
- TCM0287500: International - Change in Employment
- TCM0288500: International - manually paying
- TCM0304000: International - miscellaneous
- TCM0305000: International - Other Member States
- TCM0306000: International - pre-award
- TCM0307000: International - right to reside
- Close sectionTCM0288600: Specialist Areas - Proof of Benefit Requests (one off requests) - IAA Team only
- Close sectionTCM0289000: Specialist areas - Multi-agency
- Close sectionTCM0290000: Specialist areas - Persons from abroad
- TCM0290150: Persons From Abroad team - Pre-award claims - Customers are subject to immigration control
- TCM0290155: Persons From Abroad team - Pre-award claims - joint claim - one customer is subject to immigration control - no child responsibility
- TCM0290156: Persons from Abroad team - Pre award claims - Customers who do not have immigration status but have a British national child
- TCM0290160: Persons From Abroad team - Refugee backdating
- TCM0290170: Persons from abroad - Gateway Protection Programme
- Close sectionTCM0292000: Specialist areas - Post Office card account
- Close sectionTCM0294000: Specialist areas - Post Room
- Close sectionTCM0298000: Specialist areas - Rapid Data Capture
- Close sectionTCM0300000: Specialist areas - Specialist Trace
- TCM0300010: Claim form referrals - no NINO / BFPO / incorrect date of birth
- TCM0300040: Confused ID
- TCM0300050: Mismatched claims - Mismatch team only
- TCM0300060: NINO - Isle of Man
- TCM0300080: NINO - Issue Date table (Info)
- TCM0300100: NINOs and NONOs - Specialist Trace Unit only - no NINO claims - pre-NINO allocation action
- TCM0300150: Specialist Trace Unit only - VAL blocked action
- TCM0300220: Specialist Trace Unit - IT systems (Info)
- TCM0300240: Verification failures - deceased adult
- TCM0300250: New claims only - All claims received in UK after 01/03/2014 - guidance for R1 and STU teams
- TCM0300260: New claims only - All new claims received in the UK after 01/03/2014 - Guidance for Rule 2 teams only
- Close sectionTCM0302000: Specialist areas - Valuables
- TCM0302020: Valuables team (Introduction)
- TCM0302040: Birth certificates - replacement requests (Info)
- TCM0302060: Birth certificates - replacement requests (AG)
- TCM0302080: Birth certificates - Valuables team only (Info)
- TCM0302100: Birth certificates - Valuables team only (AG)
- TCM0302120: Cashcheques - returned automatic cashcheques (Info)
- TCM0302140: Cashcheques - returned automatic cashcheques (AG)
- TCM0302280: Valuable items (Info)
- TCM0302300: Valuable items (AG)
- Close sectionTCM0310000: Extra information
- TCM0312020: A-Z index
- Close sectionTCM0314000: Bank Details Guide
- TCM0314020: Bank Details Guide (Introduction)
- TCM0314040: Bank Details Guide - A
- TCM0314060: Bank Details Guide - B
- TCM0314080: Bank Details Guide - C
- TCM0314100: Bank Details Guide - D
- TCM0314120: Bank Details Guide - E
- TCM0314140: Bank Details Guide - F
- TCM0314160: Bank Details Guide - G
- TCM0314180: Bank Details Guide - H
- TCM0314200: Bank Details Guide - I
- TCM0314220: Bank Details Guide - J
- TCM0314240: Bank Details Guide - K
- TCM0314260: Bank Details Guide - L
- TCM0314280: Bank Details Guide - M
- TCM0314300: Bank Details Guide - N
- TCM0314320: Bank Details Guide - O
- TCM0314340: Bank Details Guide - P
- TCM0314360: Bank Details Guide - Q
- TCM0314380: Bank Details Guide - R
- TCM0314400: Bank Details Guide - S
- TCM0314420: Bank Details Guide - T
- TCM0314440: Bank Details Guide - U
- TCM0314460: Bank Details Guide - V
- TCM0314480: Bank Details Guide - W
- TCM0314500: Bank Details Guide - X
- TCM0314520: Bank Details Guide - Y
- TCM0314540: Bank Details Guide - Z
- TCM0316020: Forms
- Close sectionTCM0317000: Access to system information to obtain missing customer information
- TCM0318020: Functions
- Close sectionTCM0320000: Glossary
- TCM0320040: Glossary - A
- TCM0320060: Glossary - B
- TCM0320080: Glossary - C
- TCM0320100: Glossary - D
- TCM0320120: Glossary - E
- TCM0320140: Glossary - F
- TCM0320160: Glossary - G
- TCM0320180: Glossary - H
- TCM0320200: Glossary - I
- TCM0320220: Glossary - J
- TCM0320240: Glossary - K
- TCM0320260: Glossary - L
- TCM0320280: Glossary - M
- TCM0320300: Glossary - N
- TCM0320320: Glossary - O
- TCM0320340: Glossary - P
- TCM0320360: Glossary - Q
- TCM0320380: Glossary - R
- TCM0320400: Glossary - S
- TCM0320420: Glossary - T
- TCM0320440: Glossary - U
- TCM0320460: Glossary - V
- TCM0320480: Glossary - W
- TCM0320500: Glossary - X
- TCM0320520: Glossary - Y
- TCM0320540: Glossary - Z
- Close sectionTCM0322000: Miscellaneous information
- TCM0322010: Acceptable match table
- TCM0322015: Additional child questions
- TCM0322017: Additional child questions helpsheet
- TCM0322020: Adjust the award reminder cycle
- TCM0322040: Alternative currency
- TCM0322060: Amend Effective Date warning messages
- TCM0322080: Applicant entitlement messages
- TCM0322100: Applicant Failed Payment examples
- TCM0322120: Change the reminder cycle
- TCM0322140: Child entitlement messages
- TCM0322150: Child responsibility questions
- TCM0322170: Compulsory child questions
- TCM0322175: Deductions from income
- TCM0322180: Delay in processing a change of circumstances
- TCM0322340: Establishing evidence of an earlier claim - example
- TCM0322400: Incompatible helpcard
- TCM0322410: Individual Voluntary Arrangement overpayment calculation - notes relating to example spreadsheet
- TCM0322420: Issuing EForm 41A
- TCM0322460: MU table
- TCM0322470: Notional entitlement calculations examples
- TCM0322475: Notional entitlement calculations - household breakdown cases reported late - examples
- TCM0322480: Paragraphs for same sex couples
- TCM0322520: Reconciliation details
- TCM0322540: Record manual award for Complex cases - examples
- TCM0322560: Return of valuable items
- TCM0322580: Tax credits forms - retention periods
- TCM0322600: Unprocessed S17 work list - late work item combinations
- TCM0322620: Validate high value payments - examples
- TCM0322640: When tax credits element eligibility can end
- TCM0322680: Work history - examples
- Close sectionTCM0325000: How To List
- Close sectionTCM0330000: Stopping tax credits
- Close sectionTCM0334000: Award declaration (capture)
- Close sectionTCM0338000: Award declaration (general)
- Close sectionTCM0342000: Change of circumstances
- TCM0343000: Miscellaneous
- TCM0346000: In year finalisation
- TCM0352000: Specialist areas
- TCM0354000: Work lists (unfinalised)
- TCM0370000: Work lists
- TCM0380000: Complex
- TCM0312020: A-Z index
- Close sectionTCM0325000: How To List